Privacy Policy

This Privacy Policy explains how Uptime Supervisor (“we”, “our”, “us”) collects, uses, and protects your information when you use our services.

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the information necessary to provide and improve the Service, including:

  • Account information (name, email address, phone number)

  • Monitoring configuration data (URLs, endpoints, alert rules)

  • Usage data (logs, timestamps, alert history)

  • Payment-related metadata (billing status, plan type — no card details stored)

2. How We Use Your Information

We use collected information to:

  • Provide uptime monitoring and alerting services

  • Deliver alerts via phone, SMS, and email

  • Maintain, secure, and improve the Service

  • Communicate service-related updates and support messages

  • Comply with legal obligations

3. Alert Communications

By using Uptime Supervisor, you consent to receive:

  • Automated phone calls

  • SMS messages

  • Email notifications

These communications are strictly service-related and critical for alert delivery.

4. Data Sharing & Third Parties

We do not sell or rent your personal data.

We may share limited data with trusted third-party providers only to operate the Service, including:

  • Telecom and SMS providers

  • Email delivery services

  • Cloud infrastructure and monitoring providers

  • Payment processors

All third parties are required to maintain appropriate security standards.

5. Data Retention

We retain data only for as long as necessary to provide the Service or comply with legal requirements.

  • Alert history is retained based on your subscription plan

  • Account data is deleted after account termination, subject to legal obligations

6. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • Secure infrastructure

  • Access controls

  • Encrypted communications where applicable

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

Requests can be made by contacting us.

8. Cookies & Tracking

We may use cookies or similar technologies to:

  • Maintain sessions

  • Improve user experience

  • Analyze service usage

You may disable cookies in your browser, though some features may not function properly.

9. Changes to This Policy

We may update this Privacy Policy from time to time.

  • Changes will be posted on this page

  • Continued use of the Service constitutes acceptance of the updated policy